Bruna Steffany Barbosa

Bruna Steffany Barbosa is a Quality Control Team Leader at Kaizen Gaming since May 2020, specializing in the LATAM market and managing collaboration between various departments to enhance performance and efficiency. Bruna has developed training materials to improve customer satisfaction and delivered impactful presentations to empower agents in providing exceptional service. With prior roles ranging from Quality Control Analyst to Junior Risk Awareness Partner, Bruna has consistently contributed to projects aimed at enhancing customer experience and operational workflows. Additionally, experience at Ticketbar.eu involved improving customer retention and localizing web content to boost sales. Bruna holds a degree in Languages, Literature and Culture from the University of Lisbon and has pursued further training in vocal studies.