Despina Kokkaraki

Despina Kokkaraki is a seasoned executive specializing in customer relationship management, digital transformation, and customer experience enhancement across various industries. Currently serving as the Director of Customer Relationship Management at Kaizen Gaming, Despina leads a global CRM transformation focused on AI-driven personalization and customer lifecycle management. Prior experiences include strategic roles at Strategy Tonic, Al-Futtaim Automotive, Asda, and William Hill, where Despina successfully delivered significant improvements in customer retention, loyalty, and lifetime value through innovative CRM strategies and omnichannel marketing initiatives. With a strong educational background from Full Sail University and the University of Geneva, Despina combines a robust understanding of digital communication and multilingual interpretation to drive customer-centric growth and transformation.