CC

Chanel Cumberbatch

Senior Manager Product Education at Kajabi

Chanel Cumberbatch has a diverse work experience that spans various roles and industries. Chanel started their career as an Executive Administrative Assistant and Sales Assistant at Direct Buy of Nassau County in 2005 before moving on to KinderCare, where they worked as an Assistant Marketing Manager and Center Coordinator. In 2009, they became a Legal Administrative Assistant at Kings County Supreme Court, where they reviewed and edited legal decisions, drafted legal documents, and conducted extensive research.

In 2011, Chanel transitioned into the role of Marketing Manager at Novue Yu Day Spa, where they managed a team of 14 employees, developed strategies for attracting new business, and performed regular evaluations of spa employees. Afterward, in 2013, they established their own business, Mom And Pop's Natural Shop, where they managed all aspects of the business, including social media management and marketing campaigns.

Chanel's entrepreneurial spirit led their to become the CEO of Chanel Cumberbatch - Online Course Strategist in 2015, where they help business owners increase their brand awareness, attract clients, and generate revenue through compelling marketing and sales strategies. Their specialties include web design, online course creation, digital marketing strategy, and social media marketing.

In 2018, Chanel joined Kajabi as a Client Services Manager, where they built strong relationships with clients and oversaw the delivery of project deliverables, managing client expectations and communication. Chanel later became the Senior Manager of Product Education, leading initiatives to enhance the self-service score, improve customer satisfaction, and expand the customer-facing knowledge base.

Chanel's work experience showcases their expertise in various areas, including administration, sales, marketing, and customer service. Chanel has consistently demonstrated a strong work ethic and the ability to drive success in their roles.

Chanel Cumberbatch holds a Bachelor's degree in Public Administration from The City University of New York. In addition to their degree, they have obtained several certifications over the years. In March 2012, they received an ABA Paralegal Certification from the City University of New York. In September 2016, Chanel obtained an Inbound Certification from HubSpot. Chanel further expanded their skills in October 2020 by earning a KCS Foundation certification from The KCS Academy - the Only Authorized Certifying Body for KCS.

Links

Org chart

Timeline

  • Senior Manager Product Education

    April, 2020 - present

  • Client Services Manager

    September, 2018

View in org chart