Egle MacIulyte

Sr. Director Support Opperations Emea/apac Platinum Accounts at Kaltura

Egle Maciulyte has a diverse work experience spanning over a decade. Egle currently holds the position of Senior Director of Support Enablement for Virtual Events at Kaltura since March 2022. Prior to that, they served as the Director of Support Enablement at the same company from June 2021 to March 2022. Egle also worked as the Customer Care Lead at Kaltura from October 2020 to March 2022.

Before joining Kaltura, Egle held the position of Head of Customer Support at HERE Mobility from July 2019 to October 2020. In this role, they were responsible for building and managing customer service teams, implementing processes, setting up CRM tools, tracking KPIs, and reporting key insights to the organization.

From July 2015 to July 2018, Egle worked as a Community Manager at HERE Technologies, where their responsibilities included managing online communities and being a part of the E2E-QA Software Testing team. Prior to that, they also had roles as a Consultant at Agrostratus, developing educational material at Agromisa, and serving as an Assistant at UAB "Homes in the Wood".

Egle Maciulyte started their career with an internship at FotoPro in 2010, where they gained experience working in a studio and communicating with clients. Egle also worked as a Manager's Assistant at Hof van Wageningen from March 2010 to September 2014, overseeing a team and handling day-to-day tasks.

In their early career, Egle worked as a Photojournalist at LAVA media, covering various events and editing pictures with a concise description.

Overall, Egle Maciulyte has a strong background in customer support, team management, process implementation, and community management, making their a valuable asset in the field.

Egle Maciulyte has a diverse education history. Egle holds a Bachelor of Applied Science (BASc) degree in International Business/Trade/Commerce from Van Hall Larenstein Wageningen, which they earned from 2011 to 2016. In addition, they obtained a Vocational Education degree in Logistics, Materials, and Supply Chain Management from Kauno Statybininku rengimo centras, completing their studies from 2014 to 2016. Egle also pursued a Vocational Education degree in Entrepreneurship from the same institution, studying from 2010 to 2012. Furthermore, Egle Maciulyte received a Bachelor of Applied Science (B.A.Sc.) degree in Logistics, Materials, and Supply Chain Management from HAN University of Applied Sciences in 2011. Prior to their university education, they attended Santaros gimnazija from 1996 to 2004. In terms of additional certifications, Egle Maciulyte has completed various courses offered by Lynda.com on topics such as time management, goal achievement, leadership, and business foundations.

Links

Previous companies

HERE Technologies logo

Timeline

  • Sr. Director Support Opperations Emea/apac Platinum Accounts

    March 1, 2024 - present

  • Senior Director Support Enablement For Virtual Events

    March, 2022

  • Director Of Support Enablement

    June, 2021

  • Customer Care Lead

    October, 2020