KANA Software
John (Chris) Edgar has an extensive work experience spanning different roles and companies. John (Chris) most recently worked at Verint as the Director of Offering Business Strategy, starting in July 2021. Prior to that, they held the role of Director of MS Client Services at Verint since March 2015.
Before joining Verint, John worked at KANA Software as a Service Delivery Manager starting from April 2014. John (Chris) also worked at Dimension Data Global as a Global Service Delivery Manager from April 2013 to April 2014.
John's earlier experience includes positions at Dimension Data, where they served as the Head of Remote Service Operations from January 2012 to January 2013, and as the General Manager of Managed Services at Dimension Data Nigeria from November 2008 to January 2012.
John has a long history with Dimension Data, starting in 1989. John (Chris) held various roles at the company, including Service Manager EMEA from 2003 to 2008, Service Delivery Manager from 1999 to 2003, Escalation Manager from 1994 to 1999, and Technology Specialist X25 from 1989 to 1994.
Prior to joining Dimension Data, John worked as a Network Technician at Gold Fields Ltd. from 1987 to 1989 and as a Senior Tech at Telkom from 1976 to 1987.
John (Chris) Edgar attended Wynberg Boys from 1966 to 1974. In 1975, they briefly attended Abbots College. However, no degree or field of study information is available for either institution.
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KANA Software
KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customerexperiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.