KANA Software
Martin Doherty has extensive experience in IT service delivery management. Martin started their career at Abtex and Compel Computer Services Ltd as an SDM. In 2000, they joined Computacenter as an IT Service Delivery Manager, where they provided customer site-based IT managed services to Edinburgh City Council. Martin then moved to DELL Corporation in 2007, where they continued their role as an IT Service Delivery Manager Senior Advisor, achieving demanding service levels. In 2012, they transferred to ACCESS LLP, still in the role of Senior Service Delivery Manager, delivering a £15M IT managed service to Glasgow primary schools and nurseries. Since 2014, Martin has been working at KANA Software as a Service Delivery Manager.
Martin Doherty obtained a Higher National Diploma (HND) in Electrical and Electronics Engineering from Glasgow Caledonian University. No specific start or end years for this education experience were provided.
This person is not in any offices
KANA Software
KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customerexperiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.