Joel Fernandes

Joel Fernandes, CCXP, is an accomplished professional with extensive experience in customer experience management. Currently serving as Associate Director - CX at Kantar since June 2022, Joel previously held multiple senior roles at Ipsos from January 2014 to June 2022, including Senior Research Manager, Service Line Leader for Customer Experience across Kuwait, Qatar, and Bahrain, and Research Manager focusing on loyalty. Earlier positions include Account Manager at Kantar TNS and Senior Research Executive at Hansa Research Group. Joel holds a Certified Customer Experience Professional (CCXP) designation from the Customer Experience Professionals Association and has completed various certifications in customer experience and management. Educational qualifications include an MMS/MBA in Marketing from the University of Mumbai and a BSc in Statistics, Geology, and Physics from Fergusson College.