Chris Newland

Chris Newland has extensive work experience in content design and customer education consulting. From 2017 to the present, Chris has been working at Kantata as the Head of SX Content Design, where they create and maintain content to support internal and external users of the Kimble Professional Services Automation solution. This includes producing knowledgebase articles, in-app help, webinars, and in-person training events. Chris utilizes various online tools such as Pardot, Zendesk GoToWebinar, Eventbrite, SharePoint, YouTube, Vimeo, and Trello.

Prior to their role at Kantata, Chris worked at Thomson Reuters from 2007 to 2017. During this time, they held various positions, including Team Leader of Compliance Learning Operations, Training Operations Team Leader, Senior Operations Executive, Operations Executive, and Team Administrator. In these roles, Chris managed a global team supporting Thomson Reuters' bespoke LMS systems, implemented e-learning programs, and provided ongoing support for clients in the finance, insurance, legal, and corporate sectors. They also played a key role in the implementation of Salesforce ServiceCloud and the development of Thomson Reuters' LMS offering.

Overall, Chris Newland has a strong background in content design, customer education, and team management within the technology and professional services industries.

Chris Newland completed their undergraduate education from 2004 to 2007 at the University of Sussex, where they earned a Bachelor of Arts degree with Second Class Honors in History & Politics. Following this, between 2012 and 2014, they attended the University of Westminster, where they obtained a Graduate Diploma in Law. Additionally, in March 2023, Chris obtained a certification in Foundations of Performance Management from LinkedIn.