Nazia Sarfraz

Nazia Sarfraz has a diverse work experience spanning over several years. Nazia has worked in various roles related to client success management, customer success, and account management.

Nazia'smost recent position is as a Senior Client Success Manager at Kantata, starting in May 2022. Prior to that, they worked as a Senior Client Success Manager at Mavenlink from April 2022. Nazia also held the role of Customer Success Manager at Mavenlink from March 2020 to April 2022.

Before joining Mavenlink, Nazia worked as a Client Account Manager at Alterian from April 2018 to January 2020.

In their earlier career, they held leadership positions at SDL plc, Dynatrace, Compuware, DX Group, and Synstar. At SDL plc, they served as the Director of Customer Enablement, responsible for implementing programs to support customer success. Nazia also held the role of Customer Success Program Director at SDL plc, where they designed and delivered a scalable customer success program.

At Dynatrace, Nazia served as a Customer Success Team Manager and Customer Success Team Leader, overseeing customer relationships and enhancing customer experience.

At Compuware, they worked as a Customer Success Manager and UK Inside Sales Team Leader, focusing on customer engagement and sales.

During their earlier career at DX Group and Synstar, Nazia held positions in team leadership and telesales, focusing on account management and lead generation.

Overall, Nazia Sarfraz has extensive experience in client success, customer success, and account management, with a strong track record of driving customer satisfaction and business growth.

Nazia Sarfraz completed the CIM Level 3 Foundation Certificate in Marketing from CIM | The Chartered Institute of Marketing in 2018. In 2013-2014, they obtained a Web Technologies Certificate from RACC in Richmond. Nazia pursued ILM Accredited Vocational Training from the Institute of Leadership and Management from 2008 to 2010. Nazia received their Bachelor of Arts (BA) in English from London Metropolitan University between 1998 and 2001.

In addition to their formal education, Nazia Sarfraz has obtained certifications such as the Mavenlink Core Product Certification and the Mavenlink Insights Business Intelligence Solution Certification from Mavenlink in May 2020 and April 2020, respectively.