Shen Chang

Shen Chang has a diverse work experience in the field of user experience research and product operations. Shen currently works at Kantata as the Director of Product Operations and Research, a position they have held since June 2022. Prior to this, they were the Head of Product Research at Kantata from August 2018 to July 2022.

Before joining Kantata, Shen worked at Ten-X as a Senior Manager of User Experience Research from June 2016 to May 2018, and briefly as the Lead User Experience Researcher from April to June 2016. Shen also gained experience as a User Experience Researcher at Happy Money from April 2015 to February 2016.

Shen's career started at Kelley Blue Book where they served as a User Experience Researcher from July 2012 to February 2015. Throughout their work experience, Shen has developed a strong background in user experience research and has held positions of increasing responsibility in product operations and research.

Shen Chang has a Master of Arts degree in Human Factors/Applied Cognition from George Mason University. Prior to that, they obtained a Bachelor of Arts degree in Psychology from California State University, Northridge. In addition to their academic achievements, Shen Chang also holds a certification as a Web Analytics Trained Practitioner, which they obtained in October 2014 from Market Motive.