Kanto Living
Carmen Gorcak is an accomplished professional in operations and process improvement with extensive experience in customer service and team management. Currently serving as Business Operations Manager at Kanto Living, Carmen leads three teams by fostering collaboration, performance measurement, and continuous improvement. Previous roles include Customer Support Manager at Kanto Living, where coaching and skill development enhanced team performance, and Manager of Customer Service at Nested Naturals, focusing on innovative customer retention strategies. Other notable positions include Customer Service Manager at Air Canada, where effective support and project management optimized workforce performance, and various leadership roles at Princess Cruises, establishing high standards for customer satisfaction. Carmen's early career included operational management at Destinations West Marketing, overseeing multiple hotel and lodge operations. Education was obtained from the University of the Fraser Valley.
Kanto Living
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Kanto is an exciting consumer electronics brand with a variety of products designed to support our customers’ digital lifestyles. We manufacture AV mounting solutions, high-quality bookshelf and digital media systems, home entertainment furniture, and a variety of audio, video and computer cables and accessories. Our approach to product development has always been quality vs. quantity. We take immense pride in everything we design and spend the time to properly develop each and every product we release to the market. We now manufacture products in several categories, proving ourselves to be a “one-stop-shop” for customers’ audio and video needs. To complement our product lines, we develop instructional and marketing materials to help in the support and sales of our products. Our marketing team works hard to consistently provide up-to-date product manuals, spec sheets, installation videos and technical drawings for commercial installs. These tools not only provide a visual reference to our end-consumers, but also provide our retail and distribution partners with the tools they need to effectively represent our products. We take a very active approach when it comes to establishing relationships with our customers and to ensuring their product needs are cared for.