The Operations and Project Management Team at Kaplan Professional is responsible for streamlining processes and overseeing projects that enhance the delivery of educational products and services. This team ensures efficient coordination between departments, manages resources, and implements strategies to improve customer experience, all while supporting the organization's mission to empower individuals in their professional journeys. Their collaborative efforts foster a dynamic environment that drives operational excellence and contributes to student success.
Andrew Hickling
Assistant Manager
April Risberg
Account Manager
Dawn Shelton
Senior Manager, Class Operatio...
Kelly Topp
Account Manager
Lorie Proksch
Client Experience Manager
Michelle McClellan
Customer Service Representativ...
Nicole Francisco
Head Of Operations
Sharon Stephens
Deputy Team Manager
Steven Stelzl
Project Manager
Susan Teresa Wong
Associate
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