Nibha Kothari is a seasoned professional with extensive experience in leadership roles across various sectors. Currently serving as the Vice President in the Founder's Office at Kapture CX, Nibha has previously held significant positions such as Associate Director of Transformation & Strategic Ops in the COO's Office at BYJU'S, and Sr. Program Manager at Viacom18 Media Private Limited. Prior experience includes consulting in the Group COO's Office at WNS Global Services and directing operations at Reliance Energy Limited. Nibha holds dual MBA degrees from the Indian Institute of Management Bangalore and Concordia University, both of which enhance a solid foundation in strategic management and operations.
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Kapture CX
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Kapture is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Customizable as per business needs, the CX solution is trained on the basis of historical data i.e. it helps businesses provide feasible automated responses to their queries. Kapture pursues seamless integrations with platforms - ERP, Shopify, WooCommerce, Unicommerce, Magento & Logistics Partners as well as deep integrations with cloud telephony sources - Knowlarity, Ozonetel, Exotel, and others.