Daniela B.

Daniela B. is an accomplished professional with extensive experience in customer success management across various organizations. Currently serving as a Lecturer at Kare School since November 2022, Daniela previously held the position of Lead Customer Success at Aive, where responsibilities included creating and improving customer success processes, managing client retention, and developing the customer success team. At Plezi, Daniela excelled as Team Lead Customer Success, significantly reducing churn rates and leading initiatives to enhance customer onboarding and training. Previous roles also include managing client outreach at Meltwater and developing sales competencies at IKEA Group. Daniela holds a Master of Science in International Business Management from INSEEC and a Licence in Commerce International from Université Toulouse - Jean Jaurès.