Dr. Patricia Whaley

Dr. Patricia Whaley has a wealth of experience in customer success and product management roles. Dr. Patricia is currently the Director of Customer Success at Karius, where they oversee customer satisfaction and retention. Prior to this, they worked as a Senior Manager and Customer Success Manager at the same company. Before joining Karius in 2020, Dr. Whaley served as a Manager of Customer Support at Illumina starting in 2014. Dr. Patricia also has experience in product management, having worked as a Product Manager at ProteinSimple and as a Manager of Marketing and Customer Support Services at Quidel Corporation. Earlier in their career, they held various positions in technical and customer support at different companies, including DiscoveRx Corporation, Invitrogen Corporation, Quantum Dot Corporation, BD Biosciences Clontech, Clontech Laboratories, Inc, and Clontech. Overall, Dr. Patricia Whaley brings extensive expertise in customer success, product management, and technical support to their current role.

Dr. Patricia Whaley holds a Ph.D in Agriculture with a concentration in Physiology from Texas A & M University, which they obtained from 1987 to 1990. Prior to that, they completed their Master's degree in Agriculture at the University of Tennessee from 1984 to 1987. Dr. Patricia also earned a Bachelor's degree in Agriculture from the University of Tennessee from 1979 to 1983. Dr. Whaley furthered their education through postdoctoral studies, specializing in Reproductive Biology at Vanderbilt University from 1990 to 1991, and in OB/GYN & Reproductive Sciences at the University of California, San Francisco from 1991 to 1994. In 2022, they obtained a certification in "From the Laboratory to Leadership" from The Leadership Edge.