Karen C.

Karen C. has extensive experience in customer support and service within the e-commerce sector. Currently, as an E-commerce Customer Support Associate at Karma and Luck since March 2018, Karen excels in resolving customer inquiries through various channels and provides product recommendations while managing returns and monitoring marketplace performance metrics. Previously, as a Customer Experience Team Lead at Roomi from January 2018 to November 2023, Karen guided customers through onboarding and helped troubleshoot platform issues. Furthermore, Karen held positions as a Customer Service Specialist at Globalegrow E-commerce and as an Administrative Support Specialist at Upwork, among other roles. Karen earned a Licenciatura in Formación de profesorado en Inglés from Universidad Pedagógica Experimental Libertador between 2008 and 2013.