Adelia Risna Annisa

Adelia Risna Annisa has a diverse work experience spanning multiple industries.

Starting in 2016, they worked as a Research Assistant at Universitas Gadjah Mada (UGM) where they assisted in researching the politeness strategy of the French language.

In 2017, Annisa joined Ullen Sentalu Museum as an Educator Tour, where they provided guided tours, described points of interest, and ensured group compliance with museum rules. Concurrently, they also worked at Traveloka as part of their Core Product Operation team. Their responsibilities included resolving customer cases related to flight ticketing, handling complaints, and suggesting product improvements.

The following year, Annisa transitioned to Airfrov (HM2B Pte. Ltd) where they held two roles. As a Social Media Marketing Specialist, they managed social media content, created engaging content, and kept up with social media trends. Adelia Risna then took on the position of Operations and Finance Executive, providing customer support, removing inappropriate content, and managing logistics, finance, and disputes.

Most recently, Annisa joined KaryaKarsa in 2021 as a Customer Support Specialist. Their duties included resolving customer complaints on various channels, ensuring customer satisfaction, generating reports, and escalating issues or suggestions for improvement.

Overall, Annisa has gained experience in project management, customer support, social media marketing, operations, finance, education, and research throughout their career.

Adelia Risna Annisa completed their Bachelor's degree in French Language and Literature at Universitas Gadjah Mada (UGM) from 2013 to 2017. In addition to their degree, they obtained a certification in Basic Customer Service Quiz from LiveChat in September 2019.