Emrys Stockwin

Emrys Stockwin is an experienced IT support professional currently serving as IT Support Manager at Kascade since November 2023, overseeing a team of 1st and 2nd line engineers and providing guidance and support for the service desk. Prior to this role, Emrys held various positions at Solution IP, including Service Desk Manager, where management of a team of engineers and conducting performance reviews were key responsibilities. Emrys has a solid foundation in technical support, having worked as a 2nd Line Engineer, Senior Service Desk Analyst, and Service Desk Analyst within the same company. Earlier experiences include a Technical Support Analyst role at KCOM Business and software support at Sitel, where a strong emphasis was placed on customer service and technical diagnostics. Emrys has a background in managing complex technical issues and supporting diverse products across various platforms. Education includes GCSE certifications from Holsworthy Community College.