Alexey Balashov

Alexey Balashov is a seasoned professional with extensive experience in technical account management and customer experience, currently serving as a Key Account Technical Escalation Manager at Kaspersky since April 2023. Prior to this role, Alexey held the position of Customer Experience Manager at Zebra Technologies, overseeing service delivery and driving customer satisfaction on complex accounts. Alexey's background includes significant roles at Microsoft as a Premier Field Engineering Manager, where responsibilities entailed optimizing service execution, and various management positions at Motorola, Nokia Siemens Networks, Mary Kay, Price Waterhouse, and Mars, focusing on IT infrastructure and support. Alexey holds a Master's degree in Aviation Control Systems from the Moscow Aviation Institute.