Tatiana Moiseenko

Tatiana Moiseenko is an experienced business analyst and team lead at Kaspersky, specializing in automating and modernizing technical support systems since April 2022. Previously, Tatiana worked as a BPO Senior Analyst at DiDi from April 2020 to April 2022, achieving significant cost savings through the launch of AI solutions and automated processes. Tatiana also held the position of Customer Support Manager at ABB from November 2013 to April 2020, where a successful Contact Center was established. Additional experience includes optimizing warranty processes at Schneider Electric and handling customer claims in service administration roles. Tatiana holds a Bachelor of Science in Radio Engineering, Electronics, and Physics from Novosibirsk State Technical University, as well as a Bachelor of Laws in Civil Law from the Russian Academy of Public Administration.