Ibrahim Hegazy

Ibrahim Hegazy currently serves as the Customer Relations Manager at Kasrawy Group, a position held since August 2012, where responsibilities include managing client relationships throughout the sales and after-sales process, implementing CRM strategies to enhance customer retention, and coordinating with sales departments to address customer issues. Previously, Ibrahim was a Store Manager at Vodafone Egypt from March 2010 to August 2012, overseeing shop operations, sales performance, and staff motivation. Additionally, Ibrahim worked as a Sales Specialist at Data4host, focusing on customer satisfaction and complaint resolution. Educational qualifications include a Bachelor of Laws (LL.B.) from Helwan University, Cairo, completed in 2009.