CJ Donovan

CJ Donovan is currently an account manager at Kaulig Media. Prior to this, they worked for the Cleveland Indians as a fan services representative from June 2017 to December 2019. In this role, they managed over 16,000 client interactions via email, mail, live chat, and phone calls then logged each interaction in CRM. CJ also drove repeat purchases by creating compelling experiences with a sustainable cost structure. Additionally, they performed real-time targeted segmentation to align best product with fan profile during live calls and identified current market trends through CRM reporting platform. CJ also enterprised content and designed base-line SOP for Fan Service Team’s response to inbound emails. Lastly, they supported HR team by conducting over 100 phone interviews for various ballpark operations positions and identifying candidates for in-person interviews. Prior to their work with the Cleveland Indians, CJ was a defensive backs student coach intern with Kent State Football from January 2016 to December 2016.

CJ Donovan received their Master of Business Administration - MBA from LSU Shreveport in Marketing. They also hold a Bachelor of Science (BS) from Kent State University in Sport and Fitness Administration/Management. Lastly, they have a degree in Sport and Fitness Administration/Management from Baldwin Wallace University.