Songhyun K.

Songhyun K. is a seasoned manager at Kbank, where contributions since January 2018 have focused on enhancing mobile banking UX/UI through advanced research and strategic design initiatives. With expertise in UX research methodologies, including data analysis and usability testing, Songhyun has successfully led projects that encompass various banking products, ranging from savings and chatbot features to overseas remittance services. Prior to this role, Songhyun served as a teaching assistant for service design and experience design courses at Yonsei University. Academic qualifications include a PhD in User Experience, a Master of Science in Cognitive Science and Engineering, and a Bachelor of Business Administration from Yonsei University. Additionally, Songhyun participated in an exchange program at The Hong Kong Polytechnic University and holds a high school diploma from Busan International High School.