Kimani Patrick

Kimani Patrick is a seasoned professional with extensive experience at Co-operative Bank of Kenya, where roles have included Business Intelligence Analyst, Customer Experience Digital Banking Business Strategist, Scrum Master, and Product Owner, among others. In the current position as a Business Intelligence Analyst, responsibilities focus on defining customer needs and driving product innovation in a digital environment. Prior roles involved complaint handling, CRM system utilization, and maintaining service standards. Earlier experience as a Contact Center Supervisor emphasized performance management and service level adherence. Educational qualifications include a Bachelor of Science from Egerton University and multiple Master's degrees in Business Administration and Project Management from Kenyatta University, along with Scrum certifications from the Project Management Institute.