Matt Shearwood

Matt Shearwood has a solid work experience in the telecommunications industry. Matt joined KCOM in 2022 and is currently serving as the Head of Customer Operations. Prior to this, they worked at Plusnet for over a decade, holding various roles such as CCD Operations Manager, Credit, Debt & Collections Manager, Billing Operations Team Leader, Billing Operations Analyst, Online Marketing Executive, and Sales and Retention Agent. Their expertise includes customer experience operations, credit and debt management, billing operations, online marketing, and sales.

Matt Shearwood attended Clifton Comprehensive from 2000 to 2005, where they completed their GCSE studies. Following that, they enrolled in Thomas Rotherham College from 2005 to 2007 and pursued A Levels.