Thomas Jones

Thomas Jones has extensive experience in customer service and ecommerce, currently serving as a Customer Service Representative at On since November 2021. In this role, Thomas builds customer trust by addressing unique needs and resolving issues effectively while managing communication through various channels. Prior to this, Thomas held multiple positions at KEEN, including Ecommerce Customer Service Associate and Partner Service Representative, where responsibilities included front-line customer communication and relationship management with partners. Thomas's experience also includes roles at LaCrosse Footwear Incorporated, REI, Cobra PUMA Golf, and others, showcasing strong skills in problem-solving, order management, and customer satisfaction. Thomas holds a Bachelor of Science in Recreation Administration from California State University, Chico, graduating in 1999.