Keeyu
Tracy Godtschalk is an experienced professional with a robust background in e-commerce operations and customer support. Currently serving as Co-Founder at Keeyu since November 2023, Tracy previously held the position of Global eCommerce Operations Manager at Papinelle from January to October 2023, where leadership in global operations was paramount for the renowned sleepwear brand. Prior experience includes roles at Hotsprings as eCommerce Operations & Customer Support Manager, APG & Co Pty Ltd as Customer Care Manager, and a pivotal position as Head of International Customer Care at Pumpkin Patch Limited. Earlier career stages include managing residential rental operations at Rolston Group of Companies and leading after-hours call centre operations at Answerservices, showcasing a diverse skill set in customer service and operational management across various industries.
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Keeyu
What we Do: Keeyu streamlines e-commerce post-purchase operations, enhancing customer satisfaction and reducing business costs. Problem Statement: We've fixed a big e-commerce headache: shoppers not getting their stuff on time. Did you know that 38% of helpdesk tickets are complaints? Why It Happens: E-commerce operations can be tricky, with just one glitch causing late deliveries, customer frustration, and cost headaches. And guess what? Old-school helpdesks don't prevent these dramas before they happen. Solution Statement: We help companies get their online shoppers what they want with no drama. How We Do It: Our platform smarts keep an eye on the post-purchase journey, from payment to delivery. Keeyu spots issues early and empowers customer support teams to ensure every order ends up right where it should be – in the customer's hands, on time, hassle-free. Benefits: Keeyu is all about making everyone's life easier. It slashes workloads and employee costs while ramping up team spirit and customer loyalty – because when things go smoothly, everyone's happier. Founded in 2023, the company is headquartered in Sydney, Australia, and is dedicated to empowering businesses to deliver exceptional post-purchase experiences.