Richard Shawley

Richard Shawley is an accomplished IT support and operations professional with extensive experience in managing technical support teams and driving service delivery excellence across various organizations. Currently serving as Partner IT Support Manager at KellyDeli since May 2023, Richard previously held multiple leadership and support roles at Community Brands, where key achievements included achieving a high closure rate for support incidents. Richard's career also includes significant contributions at McColl's Retail Group, Smart Training, and BSS, where expertise spanned first-line support, business development, performance management, and customer relationship management. Richard holds a Bachelor of Arts in Business Studies from De Montfort University and has pursued further education in finance and information management at The Open University.