Cesar Guerrero

Cesar Guerrero serves as the Sr. Manager of Contact Center Operations at Kelsey-Seybold Clinic, a role held since September 2020, where responsibilities include leading strategic initiatives to enhance patient experience, improving operational efficiency, and supporting a remote contact center's growth. Prior experience encompasses various leadership roles in customer service and quality assurance across multiple organizations, including Sourcepoint, Beyond Finance, Inc., AT&T, and BellSouth International, Inc. Notable achievements include developing performance metrics, mentoring teams, and collaborating with stakeholders to implement process improvements. Cesar holds a Bachelor of Business Administration from Universidad de Carabobo and an Associate's degree in Accounting and Finance from Instituto Universitario de Tecnologia Antonio Jose De Sucre.