Todd Prutzman

Todd Prutzman, MBA, has extensive experience in customer service and operations management, currently serving as Operations Manager II at Kemper since August 2018. Previous roles include Operations Manager and Business Analyst II at Kemper, Customer Service Supervisor at Hudson's Bay Company, and contact center management positions at Stericycle and RCN. Todd also held management roles at Diversified Information Technologies, overseeing IT testing and client operations. Todd began a career in customer service at RCN and RMH Teleservices, demonstrating a consistent ability to lead teams, improve processes, and enhance customer satisfaction. Educational credentials include an MBA in Finance from the University of Scranton, a B.S. in Business from Misericordia University, and an associate's degree in Business Administration from Luzerne County Community College.