John Njau Mburu

John Njau Mburu is an experienced professional in customer experience and sales management, currently serving as the Customer Experience Lead at Kenchic Limited since October 2023. Previously, John held the position of Telesales, Corporate, and Field Sales Lead at Lipa Later Group, where responsibilities included overseeing sales staff recruitment, performance enhancement programs, and client relationship management. John's role at Swvl as Care Team Manager involved customer service planning and team training. At Jumia Kenya, John excelled as Sales Manager in Customer Service, leading sizeable teams and achieving significant sales targets. Earlier career experiences include positions as Customer Service Lead at RSH (Middle East) LLC and Business Consultant at Resolution Health EA Ltd. John holds a Bachelor's degree in Business Administration with a focus on Human Resources Management from Kenya Methodist University.