Dafina Davidhi

Dafina Davidhi possesses extensive experience in customer service and technical support, currently serving as a Front Desk Concierge at Kent Services since November 2015, where responsibilities include overseeing front desk operations and effectively communicating vital information. Dafina has previously held roles as a System Engineer Intern at Charter Technology Solutions, managing workstation setups and responding to client emergencies, and as a Networking Engineer Intern at the NYC Department of Education, focusing on system configuration and network troubleshooting. With a background in project management at the Municipality of Novosele, Dafina successfully managed various projects and obtained grants from the United Nations Development Program. Educational qualifications include an Associate's degree in Computer Information Systems and a Master’s degree in Business Administration from institutions in Albania and the United States, complemented by certifications in CompTIA A+ and CCNA.