Syed A

Syed A is an accomplished director with 24 years of experience in managing customer experience strategy, service delivery, and product support operations across various sectors, including IT, retail, and healthcare. Currently serving as the Director of Customer Experience at Kenvue, Syed leads a team focused on defining and implementing IT service management strategies while ensuring process governance and performance improvement. Syed's past roles include significant positions at GSK, Wipro, and Flipkart, where they enhanced customer experience and drove digital transformation initiatives. Syed holds multiple professional certifications and is pursuing degrees in Electronics, Maths & Physics from Bangalore University and Six Sigma Master Black Belt from the Indian Statistical Institute.