Zackaria Mulondiwa

Zackaria Mulondiwa is an experienced IT professional currently serving as a Principal IT Analyst at KeolisAmey Metrolink since March 2019, leading technical support and overseeing IT operations while emphasizing innovation and security. Prior to this role, Zackaria worked as a Technical Support Analyst at Lookers plc, providing high-quality support to end-users, and as a Project and Operations Manager at Rephidim Institute, where project efficiency and stakeholder satisfaction were prioritized. Previous positions at Manchester City Council, Steria, and Manchester Development Education Project (ManDEP) focused on IT security, help desk support, and desktop administration. Zackaria holds a Master of Business Administration from Aston Business School and a Bachelor of Science in Computing from the University of Bolton.