Joana Almada

Joana Almada has extensive experience in travel management and customer support, currently serving as a Travel Manager at Kepler Cheuvreux since November 2021. Previous roles at Cloudbeds from April 2020 to June 2024 include positions such as Customer Support Manager and Payments Specialist. Prior to that, Joana held the position of Project Manager at Cotur - Travel Management Company from January 2020 to July 2021 and rejoined Kepler Cheuvreux as a Travel Manager from January 2013 to December 2019, where responsibilities included negotiating corporate deals and organizing internal events. Joana started the career at TAM Airlines from November 2008 to December 2012, progressing from Ticket Agent to Sales Executive, focusing on client relations and ticketing operations. Educational qualifications include a Graduation in Organizational Communication from ESEC and a Certificate in Spanish from Ifage.