James Maggs

James Maggs has a significant amount of work experience in the IT industry. James started their career at Kerridge Computer Company in 1997, where they held various technical roles, including Senior Technical Analyst, Technical Team Leader, and Technical Support Manager. After working at ADP Dealer Services International as a Commercial Support Manager from 2008 to 2010, they returned to Kerridge Commercial Systems in 2010. At Kerridge Commercial Systems, they held positions such as Support Manager, Support & Technical Services Manager, and Operations Technical Manager. From 2015 to 2018, they served as the Service Management Director, responsible for a 50-employee strong Service Management Division. From 2018 to 2020, they were the Service Delivery Director, overseeing a team of 50+ analysts and ensuring efficient high-quality support delivery. Currently, they hold the role of Global Customer Success Director at Kerridge Commercial Systems.

James Maggs has a diverse education history. In 1993 to 1995, they attended the University of Warwick and earned a degree in Computer Systems Engineering, specializing in Computers and Electronics. Following this, from 2004 to 2005, they enrolled at The Open University and obtained a Professional Certificate in Management, focusing on Management and Business. Subsequently, in 2005 to 2006, they pursued further education at The Open University and completed a Professional Diploma in Management, again with an emphasis on Management and Business. Additionally, James has obtained various certifications throughout their career. James achieved the Oracle Certified Professional certification from Oracle in October 2007. In July 2013, they obtained the ITIL Foundation certification, although the institution where they obtained it is unspecified. Continuing their professional development, they earned the Certified Support Manager certification from Service Strategies in October 2018. Most recently, in February 2021, James acquired the Engagement Evaluation Best Practices for Customer Success Management certification from LinkedIn.