Amanda (Ami) Brightman

Amanda (Ami) Brightman is an experienced professional in user experience and customer experience design, currently serving as Solution Director - Experience Design at Kerv Digital since May 2019. Previous roles include Head of User Experience and UX Practice Lead at Kerv Digital, Head of UX and Customer Experience Design Lead at Npower, and Customer Experience Design Manager at Citi. Amanda began their career at Egg, progressing from Customer Experience Designer to Customer Experience Designer Lead, overseeing a team and steering strategic online customer experience initiatives. Additional experience includes leading user experience projects at Oyster, further establishing a robust background in both user and customer experience design, supported by an MSc in Information Systems and a BSc in Psychology from the University of Portsmouth.