Shannon Hahn-Wallace, MLIS, is a real estate agent at Key Realty LTD since January 2023, bringing extensive customer service and support experience from previous roles. Prior to this position, Shannon served as a Customer Support Specialist at OCLC and a Freelance Photo Research and Content/Asset Licensing Specialist at SPi Global. Earlier career highlights include working as a Content Licensing Coordinator at McGraw-Hill Education and a Library Assistant at Columbus Metropolitan Library, where Shannon excelled in providing reference assistance and processing interlibrary loans. Shannon holds a Master of Library & Information Science from Kent State University, a Bachelor's of Science in Human Ecology from The Ohio State University, and an Associate of Arts from Columbus State Community College.