Rebecca Tanner has extensive experience in talent development and customer support operations, currently serving as the Talent Development & Training Manager at Keystone Automotive Operations since June 2006. In this role, Rebecca oversees learning and development initiatives and successfully launched e-learning opportunities through a new LMS platform. Previous positions include US Sales & Customer Care Business Operations Manager, where standardized KPIs increased outbound sales performance, and Continuous Improvement Manager for Customer Support & Service, facilitating a transition to a unified virtual contact center and enhancing sales productivity with a new web-based part lookup program. Rebecca's career at Keystone began in 1997, and prior to that, Rebecca held roles in hospitality and retail, including Front Desk Manager at Holiday Inn Four Seasons and Retail Associate at Baptist Book Store.
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