Keywords Studios
Mary Danica Guacena is an experienced professional currently serving as a Player Support Agent at Keywords Studios since August 2023, where engagement with players through various communication channels is key to enhancing their gaming experience. In addition to this role, Mary is a Virtual Assistant for a private company since December 2022 and previously worked as a Customer Service Representative II at TeleTech Philippines, where responsibilities included managing inbound and outbound calls for a healthcare account while adhering to HIPAA privacy and compliance standards. Prior to these positions, Mary gained significant experience at Starbucks from June 2016 to July 2019 as a Senior Barista and Barista Trainer, contributing to marketing efforts and training new employees. Mary holds a Bachelor of Science degree in Hotel and Restaurant Management from Our Lady of Fatima University, earned in March 2015.
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Keywords Studios
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Keywords Studios Plc supplies localization and localization testing services. The Company's segments include Localization Services, which relate to translation and cultural adaptation of in-game text and audio scripts across multiple game platforms and genres; Localization Testing, which involves in testing the linguistic correctness and cultural acceptability of computer games; Audio/Voiceover Services, which relate to the audio production process for computer games and includes script translation, actor selection and talent management through pre-production, recording and post-production; Functional Testing, which relates to quality assurance services provided to game producers to ensure games functions as required; Art Creation Services, which relate to the production of graphical art assets for inclusion in the video game, and Customer Support, which relates to the live operations support services, such as community management, player support and associated services.