Laura Lombaert Ccxp

Laura Lombaert CCXP is a seasoned customer experience professional with extensive expertise in transforming customer-centric strategies across various sectors. Currently serving as the Senior Customer Experience Manager for KFC UK & Ireland since September 2017, Laura has been instrumental in enhancing customer experiences and fostering a culture centered on customer satisfaction. Previously, Laura held the role of Head of Customer Excellence at KFC and led customer experience initiatives at PizzaExpress, where comprehensive customer insight was integrated into strategic decision-making. Laura's earlier experience includes key positions at Gü Puds and Green & Black's, focusing on customer care, consumer relationship management, and innovative marketing strategies. Laura earned a BA Hons in Medieval & Modern Languages from the University of Oxford.