Jess Mooney

Jess Mooney is a seasoned professional with extensive experience in customer and user experience, marketing operations, and strategic marketing. Currently serving as the Senior Manager for Customer and User Experience at United Malt, Jess focuses on enhancing customer satisfaction and loyalty while simultaneously improving employee satisfaction. Previous roles include Interim Sales Operations Manager at United Malt, where responsibilities included optimizing the North American Sales Operations team, and Marketing Content Strategy Consultant at Encore Business Solutions, developing comprehensive content strategies for Microsoft Dynamics 365. Jess has also held leadership positions in sales and marketing operations at Help Desk Cavalry, directed marketing initiatives at Encore Business Solutions, and managed marketing and sales for Banya 5 Urban Spa. Educational accomplishments include a Strategic Marketing Operations Certificate from the University of Washington and an Integrated Strategic Marketing Certificate from USC Marshall School of Business.