United Malt
Jess Mooney is a seasoned professional with extensive experience in customer and user experience, marketing operations, and strategic marketing. Currently serving as the Senior Manager for Customer and User Experience at United Malt, Jess focuses on enhancing customer satisfaction and loyalty while simultaneously improving employee satisfaction. Previous roles include Interim Sales Operations Manager at United Malt, where responsibilities included optimizing the North American Sales Operations team, and Marketing Content Strategy Consultant at Encore Business Solutions, developing comprehensive content strategies for Microsoft Dynamics 365. Jess has also held leadership positions in sales and marketing operations at Help Desk Cavalry, directed marketing initiatives at Encore Business Solutions, and managed marketing and sales for Banya 5 Urban Spa. Educational accomplishments include a Strategic Marketing Operations Certificate from the University of Washington and an Integrated Strategic Marketing Certificate from USC Marshall School of Business.
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United Malt
United Malt is the fourth largest commercial maltster globally, with approximately 1.25Mtpa of capacity and more than 95% average utilisation across 13 processing plants in Canada, United States of America (US), Australia and the United Kingdom (UK). We also operate an international distribution business, which provides a full service offering for craft brewers and distillers, including malt, hops, yeast, adjuncts and related products. Our team shares a passion for the industry, our customers, and the craft with a company culture that enables and encourages continuous improvement, safe working environments, and career opportunities.