Nikhill Dinakaran

Nikhill Dinakaran is a seasoned professional in customer success and account management, currently serving as a Customer Success Manager at Khoros since August 2022. Prior to this role, Nikhill worked at Kyndryl India from January 2020 to August 2022 as an Account Manager, following the spin-off of IBM's managed services business unit into Kyndryl Solutions India Pvt Ltd. During this transition, Nikhill also held a position as a First Line Manager for the Service Desk for a major banking client. From December 2014 to January 2020, Nikhill was with IBM, where responsibilities included Team Lead/Subject Matter Expert, Escalation & Incident Manager, and Information Technology Analyst, focusing on technical assistance, incident management, and team coordination across APAC regions. Nikhill holds a Bachelor of Computer Applications degree in Computer Science from CMR Institute Of Management Studies, completed in November 2014.