Holly Shedd Samson

Holly Shedd Samson possesses extensive experience in customer experience management, having served as Senior Customer Experience Manager and Customer Support Manager at KICTeam, Inc. since February 2004. In these roles, Holly is responsible for account management, customer retention, order processing, invoicing, and managing customer complaints, as well as staff management and global logistics. Prior to KICTeam, Holly worked as Customer Service Manager at Riley Medical from 1997 to 2003, where responsibilities included similar account management functions, reinforcing expertise in sales support and corrective action related to customer service.