Kevin Brown

Kevin Brown serves as the Product Support Manager at Kidde Fire Systems, where leadership is provided to the Product Support/Warranty Services team across various business units. With prior roles including Call Center Manager at HCL BPO, where the first healthcare providers’ credentialing call center in the U.S. was launched, and Operations Manager at RTI International, Kevin has proven expertise in managing operations and enhancing productivity. Experience encompasses positions at Lenovo, Aqua America, Xerox, Verizon Wireless, and CareFirst BlueCross BlueShield, primarily focused on customer service, operations management, and workforce optimization. Kevin holds a degree from Howard University, completed in 1996.