Ciaran Carmichael is a seasoned professional in customer experience management with a strong background in audio and technical support. Currently serving as the Manager of Customer Experience at Kindthread since March 2025, Ciaran previously held similar roles at Outerknown from October 2021 to March 2025 and at Warby Parker from September 2018 to October 2021, progressing from Customer Experience Adviser to team lead. Ciaran's technical expertise originates from experiences as an Audio Technician at TjohnE Productions and Hershey Entertainment & Resorts, along with a role as a Stage Technician at Walt Disney World. Ciaran's educational background includes a Bachelor of Music in Music Recording Technology from Lebanon Valley College, earned in 2011.
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