Nesa Bertanico is an experienced IT professional currently serving as an Assistant Analyst and IT Process Developer at Kinectrics since January 2022, where significant contributions include leading a successful migration from Zendesk to Freshservice and enhancing operational efficiency. Previous roles include Information Technology Contractor and IT Technician Co-op Student, which involved managing help desk tickets and achieving high performance in issue resolution. Nesa also worked as an Information Technology Systems Technologist at Seneca College from April 2021 to September 2021, addressing various technical challenges through direct support. Nesa holds a Bachelor's degree in Software Development from Seneca Polytechnic, completed in 2022.
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