Heather Herman

Heather Herman has extensive experience in customer support and project coordination, currently serving as a Customer Support representative at Kinzoo since June 2020. Prior to this role, Heather supported operations at Herman’s Home and held various positions at SNC-Lavalin, where responsibilities included vehicle program management and coordination of field operations. Earlier in the career, positions at SMART Technologies involved leading initiatives to enhance customer experience in B2B and B2E environments and developing training programs for support agents. Heather's background also includes roles at Quadrus Development, Voodoo Computers, and Livingston International, focusing on training coordination, technical support, and client communication. Heather holds a Diploma in Business Administration with a Marketing Major from the Southern Alberta Institute of Technology.