Alicia Puga Olvera

Alicia Puga Olvera is an experienced IT professional currently serving as an IT Service Manager at KIO Networks since May 2011, where responsibilities include managing client relationships, coordinating operational teams to meet service levels, and ensuring customer satisfaction. Prior roles include Senior Systems Operations and Virtualization, overseeing VMware and Windows Server environments, and Operator of VMware at Triara, focusing on virtual systems management. Earlier experience as a Specialist in Information Security at Ahorros Bienestar involved antispam administration and data center policy documentation. Alicia holds a degree in Computing Administration from Universidad Autónoma de Querétaro. Additionally, certifications include VCP 6 and ITIL.