Senior Technical Writer

YOUR ROLE:

Our Technical Writing team’s most fundamental goal is to enable our users with the knowledge they need to do the things they want to do in Kion. We craft content that guides customers in every step of their Kion experience, from onboarding and daily use to adopting new features and troubleshooting.

As the Senior Technical Writer, you’ll support this goal by writing user-facing, learning and technical content and architecting how we deliver that content. Through cross-departmental collaboration, you will establish clear, consistent, connective language with a unified voice that extends from our product to our external content, creating a quality end-to-end user experience.

YOUR DAY-TO-DAY:

• Write learning and technical content to grow a system of user-focused learning content. Learning and technical content may include written and visual documentation, conceptual overviews, procedures, code samples, use cases, thought leadership pieces, best practices, tutorials, walkthroughs.
• Collaborate with Design to develop user flow charts, wire frames, UI screens, and user messaging. This includes actively participating in and giving constructive feedback in early product design sessions, and driving the writing process through iteration, implementation, and delivery.
• Organize strategic distribution through the product, success center, customer communications, and internal evangelizing to improve content awareness.
• Establish a logical information architecture to guide users through our content.
• Meet regularly with stakeholders to identify how we can mutually support each other, and orchestrate collaboration between departments (engineering, product, support, training, marketing).
• Maintain, extend, and enhance our content knowledge base.
• Work closely with the engineering team during sprints to determine required user documentation updates and additions.
• Stay current with industry standards, new tools, and best practices, and share these learnings with the team.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Collaborate on weekly product release notes.
• Identify customers’ needs and gaps in our content and recommend new content.
• Identify ways to grow Kion adoption through content and online help mechanisms

WHAT WE ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE):

• Bachelor’s degree in English or Communications.
• 4+ years of experience writing technical documentation, preferably for a B2B audience.
• Ability to thrive in a fast-paced environment and prioritize and manage workload to meet project deadlines.
• Self-motivated and able to work autonomously, with a strong sense of ownership and responsibility.
• Proven working experience in technical writing of software documentation.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Excellent written and verbal communication skills.
• Experience with MadCap Flare. Experience with additional tools such as Camtasia and Pendo preferred.
• Basic familiarity with Agile software development processes.
• Basic understanding of HTML/CSS